Privacy Policy — co44

Introduction

co44 is committed to protecting the privacy of every player who uses our online casino and sports betting platform in Bangladesh. This Privacy Policy explains in clear terms what personal data we collect, the reasons we collect it, how we store and use that data, and the rights you hold as a user of our services.

By accessing or using co44's website, mobile interface, or any of our services, you acknowledge that you have read, understood, and agreed to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue your use of our platform. This policy applies to all users, including registered account holders and guest visitors browsing our site from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

1. Information We Collect

When you register an account, place bets, make deposits or withdrawals, or contact our support team at co44, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and a copy of a government-issued identification document for KYC verification purposes.
• Contact information: email address, phone number, and residential address.
• Financial information: transaction records, deposit and withdrawal amounts in BDT, and mobile payment account references such as bKash, Nagad, Rocket, or Upay numbers associated with your co44 account.
• Technical information: IP address, browser type, device type, operating system, and session activity logs collected automatically when you use our platform.
• Communication records: any messages, live chat logs, or emails exchanged between you and the co44 support team.

All information is collected with your informed awareness at the point of account registration or through your continued use of our services. We do not collect sensitive data categories such as racial or ethnic origin, political opinions, or health data.

2. How We Use Your Information

co44 uses the personal information we collect strictly to operate and improve our services for Bangladesh players. Specific uses include:

• Account creation and identity verification (KYC), ensuring that every player on co44 meets our eligibility requirements and age threshold of 21 years and above.
• Processing deposits, withdrawals, and financial transactions securely through bKash, Nagad, Rocket, Upay, and other supported payment methods in BDT.
• Delivering personalised customer support through our support channels, including resolving account issues, bonus queries, and technical problems.
• Sending essential service communications such as transaction confirmations, security alerts, and important updates to your co44 account.
• Monitoring and analysing usage patterns to identify and prevent fraudulent activity, money laundering, and other prohibited conduct on our platform.
• Complying with any applicable legal obligations and responding to lawful requests from regulatory authorities as required under applicable law.

3. Sharing of Your Information

co44 does not sell, trade, or rent your personal information to any third party for marketing or commercial purposes. We may share your information only in the following limited circumstances:

• Service providers and technology partners who assist in operating our platform — including payment processors, fraud detection services, and IT infrastructure providers — under strict data confidentiality agreements.
• Regulatory and law enforcement authorities where co44 is required by applicable law or legal process to disclose such information, including for the prevention of financial crimes.
• In the event of a corporate merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

In all cases where data sharing is required, co44 takes reasonable steps to ensure that any third party receiving your information maintains appropriate security measures and uses the data only for the disclosed purpose.

4. Cookies and Tracking Technologies

co44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits, remember your preferences, maintain your active session, and analyse how our platform is used across Bangladesh. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain stored for a set period).

Most modern browsers allow you to control cookie settings, including blocking or deleting cookies. Please note that disabling cookies may affect the functionality of certain features on co44's platform, including login persistence and session security. By continuing to use co44 with cookies enabled in your browser, you consent to our use of cookies as described in this policy.

5. Data Retention

co44 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and business obligations. For inactive accounts, we conduct periodic reviews and may securely delete or anonymise data that is no longer required for the original collection purposes, subject always to any mandatory retention periods required by applicable law.

Financial transaction records and identity verification documents may be retained for a longer period where required by anti-money laundering obligations or other applicable regulations. When data is deleted, we use secure deletion methods to ensure that your information cannot be recovered or reconstructed.

6. Your Privacy Rights

As a user of co44, you have the following rights with respect to the personal information we hold about you:

• Right to access: you may request a copy of the personal data co44 holds about you, including the categories of data collected and the purposes for which it is used.
• Right to rectification: if you believe any personal information we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: in certain circumstances, you may request that we limit the way in which we use your personal data, for example while a query about its accuracy is being resolved.
• Right to withdraw consent: where our use of your data is based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all privacy-related requests within 72 hours. In some cases, we may need to verify your identity before processing a request to protect the security of your account.

7. Third-Party Links and Services

co44's platform may reference or display content from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. While we select partners who meet high standards for data security, co44 is not responsible forthe privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with through co44.

8. Age Restriction and Children's Privacy

co44 is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided personal data to co44, please contact us immediately at [email protected] and we will take prompt steps to delete such information from our systems.

By completing registration on co44, users confirm that they are aged 21 or above and are legally permitted to engage in online gambling activities in their jurisdiction. co44 reserves the right to request proof of age at any time and to immediately suspend accounts where age verification cannot be confirmed.

9. Changes to This Privacy Policy

co44 may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes to this policy, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users through their account email address. Your continued use of co44 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way co44 handles your personal data, our team is ready to assist you. We are committed to resolving all privacy-related queries promptly and transparently.

Email us at: [email protected]