Terms & Conditions

1. Introduction and Acceptance

Welcome to co44, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions ("Terms") govern your use of the co44 website, mobile application, and all related services offered by us. By registering an account, accessing our platform, or placing any wager, you unconditionally accept these Terms in their entirety.

These Terms constitute a legally binding agreement between you ("the Player") and co44 ("the Company"). If you do not agree with any part of these Terms, you must immediately cease using co44 services. We strongly recommend that you print or save a copy of these Terms for your records.

co44 reserves the right to update or amend these Terms at any time. Continued use of our platform following any published changes constitutes acceptance of those changes. Material updates will be communicated via our website or registered email address.

2. Eligibility Requirements

To register and maintain an active account on co44, you must satisfy all of the following eligibility criteria at all times. co44 is strictly reserved for adults only.

• You must be at least 21 years of age. Gambling is strictly prohibited for persons under 21 years old.
• You must provide accurate, complete, and up-to-date personal information during registration and whenever requested by co44.
• You must not already hold another active account on co44. Each individual is permitted to maintain only one account.
• You must not be acting on behalf of a third party or using funds sourced from unlawful activity when making deposits or placing bets.

co44 reserves the right to conduct age verification and identity checks at any stage of the account lifecycle. Failure to provide satisfactory documentation may result in account suspension or fund withholding pending verification.

3. Account Registration and Security

Players are required to complete the co44 registration process fully and truthfully. All registration details must belong exclusively to the person creating the account. Impersonation or submission of false information constitutes a material breach of these Terms.

Password and Login Security

You are solely responsible for maintaining the confidentiality of your co44 login credentials, including your username and password. co44 strongly recommends using a unique, complex password and enabling any available two-factor authentication feature. You must notify co44 support immediately if you suspect unauthorised access to your account.

KYC Verification

co44 operates a Know Your Customer (KYC) programme to meet anti-money laundering (AML) obligations and protect all players on the platform. During KYC you may be asked to submit:

• A government-issued photo ID such as a National Identity Card (NID), passport, or driving licence.
• Proof of address in Bangladesh dated within the last three months (utility bill, bank statement, etc.).
• Proof of ownership of the payment method used, such as a screenshot of your registered bKash or Nagad account.

4. Deposits and Withdrawals

co44 supports a range of payment methods tailored for players based in Bangladesh. All financial transactions are processed in Bangladeshi Taka (BDT) and are subject to the limits and procedures detailed below. It is the player's responsibility to ensure that deposit funds originate from a legitimate and personally owned source.

Accepted Deposit Methods

co44 currently accepts the following payment methods for deposits:

• Mobile banking: bKash, Nagad, Rocket, Upay
• Bank transfer via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International cards: Visa, Mastercard (subject to availability)
• Minimum deposit: ৳500. Minimum withdrawal: ৳1,000. Exact limits may vary by payment method.

Withdrawal Processing

Withdrawal requests are typically processed within 24 to 72 hours of approval, subject to successful KYC verification. co44 reserves the right to apply additional checks before releasing funds, particularly for large withdrawal amounts or accounts that have not completed full identity verification. Withdrawals must be made using the same method used for deposits wherever possible.

co44 will not process withdrawals to third-party accounts. Any winnings credited to an account as a result of a technical error or system malfunction may be voided at co44's discretion following an internal investigation.

5. Bonuses, Promotions and Wagering Requirements

co44 regularly offers bonuses and promotional incentives to both new and existing players. All bonuses are subject to the specific terms attached to each individual promotion. General bonus terms that apply across all co44 offers are as follows:

• Welcome bonuses and free spins are available to new players only. One welcome bonus per household, IP address, device, and payment method.
• All bonus funds are subject to a rollover requirement before any associated winnings may be withdrawn. The specific rollover multiplier will be stated on the promotion page.
• Bonus funds and real-money funds are tracked separately. Real-money deposits are used before bonus funds in most game types unless otherwise stated.
• co44 reserves the right to cancel, modify, or withdraw any promotional offer at any time and without prior notice where abuse or exploitation is suspected.

Players who are found to have exploited promotional offers through irregular playing patterns, bonus stacking, or coordinated abuse across multiple accounts may have their accounts suspended and outstanding bonus balances forfeited.

6. Game Rules and Fair Play

All games available on co44 are governed by their respective individual game rules, which are accessible within each game's interface. In the event of a conflict between these Terms and a specific game's rules, these Terms shall take precedence unless stated otherwise by co44 in writing.

co44 partners exclusively with internationally accredited game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All game outcomes are determined by certified Random Number Generator (RNG) systems independently audited for fairness. Return-to-Player (RTP) percentages are published within each game's information section.

Sports Betting Rules

For cricket betting, football, kabaddi, and all other sports markets available on co44, bets are settled according to the official match result confirmed by the relevant governing body (ICC, FIFA, etc.). In the event of match abandonment, postponement, or any material disruption, co44's settlement rules for that sport will apply. Live (in-play) bets may be suspended at any time at co44's discretion during periods of market uncertainty.

7. Responsible Gaming Policy

co44 is committed to promoting responsible gaming for all users. Gambling should always be treated as entertainment, not as a means to generate income. co44 provides the following practical tools to help players maintain control over their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit ceilings to manage your gaming spend responsibly.
• Self-Exclusion: Request a temporary or permanent self-exclusion from co44 at any time by contacting our support team. Self-exclusion periods range from 7 days to permanent closure.
• Reality Checks: Enable timed pop-up alerts during gameplay to remind you of the time elapsed and funds spent in a session.

If you believe gambling is having a negative impact on your wellbeing, your finances, or your relationships, please contact co44 support immediately. We are here to help. Remember: playing at co44 is for players aged 21 and above only.

8. Prohibited Activities

The following activities are strictly prohibited on co44 and may result in immediate account suspension, fund forfeiture, and referral to relevant authorities:

• Money laundering, fraud, or using the platform to process funds obtained through illegal means.
• Creating multiple accounts to exploit welcome bonuses, referral rewards, or any other promotional offer.
• Using automated bots, scripts, AI tools, or any form of software to gain an unfair advantage in games or betting markets.
• Colluding with other players to manipulate game outcomes or distort betting odds in sports markets.
• Attempting to reverse-engineer, hack, or interfere with the co44 platform, its software, or any connected infrastructure.

co44 employs real-time fraud detection and transaction monitoring systems. Any account flagged for suspicious behaviour will be placed under review. Funds in such accounts may be frozen pending investigation, and co44 is not liable for any delay in processing during this period.

9. Intellectual Property

All content available on the co44 platform, including but not limited to logos, trademarks, graphics, text, software, game interfaces, and promotional materials, is the exclusive property of co44 or its licensed third-party suppliers. No content may be copied, reproduced, distributed, republished, transmitted, or adapted without the prior written consent of co44.

The co44 brand name, domain, and associated marks are protected. Unauthorised use of co44's intellectual property for commercial gain, phishing, or brand impersonation is a serious violation of these Terms and may give rise to civil or criminal proceedings.

10. Limitation of Liability

To the fullest extent permitted by applicable law, co44 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the co44 platform. This includes but is not limited to loss of winnings, loss of data, interruption of service, or damages resulting from reliance on any information published on the platform.

co44 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. co44's total liability to you in connection with any claim shall not exceed the total value of funds deposited by you in the 30 days immediately preceding the event giving rise to such claim.

11. Account Suspension and Termination

co44 reserves the right to suspend, restrict, or permanently close any player account without prior notice under the following circumstances:

• Breach of any provision of these Terms, including eligibility violations, identity fraud, or prohibited activity.
• Failure to complete KYC verification within a reasonable time frame following a formal request from co44.
• Reasonable suspicion of money laundering, match-fixing, or any other activity that may harm co44 or other players on the platform.

Upon account closure, any remaining real-money balance (net of any pending investigations or bonus clawbacks) will be returned to the player via their primary registered payment method within a reasonable time, subject to completed KYC. Bonus balances are non-transferable and will be forfeited upon account closure.

12. Changes to These Terms

co44 may revise these Terms at any time to reflect changes in our services, applicable law, regulatory requirements, or industry best practices. Where such changes are material, co44 will provide reasonable advance notice by posting a prominent update notice on the platform or sending a notification to your registered email address.

Your continued use of co44 following the effective date of any revision to these Terms constitutes your binding acceptance of the revised Terms. If you do not agree with any revised Terms, you must stop using co44 immediately and may request account closure.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws. co44 is committed to resolving any disputes with players fairly and promptly. If you have a complaint, please contact our support team at [email protected] in the first instance. co44 will acknowledge all formal complaints within 5 business days and aim to provide a final resolution within 28 days.

Where a dispute cannot be resolved through co44's internal complaints process, both parties agree to pursue resolution through good-faith negotiation before initiating any formal legal proceedings. Nothing in these Terms limits your statutory rights as a consumer under applicable law.

14. Contact Information

If you have any questions, concerns, or formal complaints relating to these Terms and Conditions, please contact the co44 support team. Our team is available 24/7 to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

Email: [email protected] (plain text — not a clickable link). Response time: within 24 hours on business days.